Privacy Policy

Last Updated: August 17, 2026

On Grade LLC (“On Grade LLC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting an estimate, contacting our team, or using our services.

This Privacy Policy explains what information we may collect, how we use it, and the choices you may have regarding your information.

Information We Collect

When you interact with On Grade LLC or our website, we may collect information that you voluntarily provide, including:

  • First and last name

  • Phone number

  • Email address

  • Property or project address

  • Information about your property or requested project

  • Messages, questions, estimate requests, and other information submitted through our website forms

  • Any other information you choose to provide when contacting us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, referring website, and general website usage information.

How We Use Your Information

On Grade LLC may use the information we collect to:

  • Respond to inquiries and estimate requests

  • Communicate with you regarding your project

  • Schedule consultations, estimates, or services

  • Provide and improve our services

  • Operate, maintain, and improve our website

  • Understand how visitors use our website

  • Maintain records related to customer inquiries and services

  • Prevent fraud, abuse, or unauthorized activity

  • Comply with applicable legal and regulatory requirements

Phone, Email, and SMS Communications

If you provide your phone number or email address, On Grade LLC may use that information to respond to your inquiry, provide information regarding an estimate or project, schedule services, and communicate with you regarding our services.

If you consent to receive text messages, message and data rates may apply depending on your mobile carrier and plan. Message frequency may vary.

You may opt out of text communications at any time by replying STOP. For assistance, you may reply HELP.

We do not sell your phone number or SMS consent information to third parties for their marketing purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand visitor activity, measure website performance, and improve the user experience.

We may use third-party analytics or website service providers that collect information about how visitors interact with our website.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

How We Share Information

On Grade LLC does not sell or rent your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business and website, process customer inquiries, provide communications, analyze website performance, or perform services on our behalf.

These providers may include website hosting providers, customer relationship management systems, analytics providers, communications platforms, and other technology or business service providers.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, or safety of On Grade LLC, our customers, or others.

Third-Party Websites

Our website may contain links to third-party websites or services, including social media platforms.

On Grade LLC is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of any third-party services they choose to use.

Data Security

We take reasonable measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, fulfill the purposes described in this Privacy Policy, and comply with applicable legal obligations.

Children's Privacy

Our website and services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we may take reasonable steps to delete it.

Your Privacy Choices

Depending on where you reside and applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information we maintain about you.

You may contact On Grade LLC to submit a privacy-related request.

Changes to This Privacy Policy

On Grade LLC may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or applicable requirements.

Any updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

Contact On Grade LLC

If you have questions about this Privacy Policy or how your information is handled, please contact:

On Grade LLC

Website: https://on-gradellc.com/

Phone: (318) 787-9782

Email: travis@on-gradellc.com

You may also contact On Grade LLC through the contact form available on our website.